At Nelson Ace Hardware, we strive for your utmost satisfaction. We understand that even top-quality products may occasionally fall short of expectations, and if they do, our dedicated staff is here to assist you.
We are committed to resolving any issues you might face with our products. If you're not entirely pleased with your purchase, we're more than willing to refund the purchase price in the original form of payment - be it cash, credit card, or store charge - upon presentation of a receipt. If you have lost your receipt and we cannot verify the purchase we will be happy to give you a store credit slip in the amount of the product's value.
As for warranties, these vary from product to product. However, many defective items can be replaced directly at Nelson Ace Hardware, just bring along your proof of purchase. Our team will go above and beyond to turn your product frowns into smiles.