Frequently Asked Questions

  • How do I update my Ace Rewards membership?
  • What are your store hours?

    Please visit our Contact Us page for an accurate list of store hours.

  • Can I have an item special ordered?

    Yes. If you don't find an item at your local Nelson Ace Hardware, we can order more than 60,000 items from Ace Hardware. If Ace Hardware doesn't have it, we can also order items directly from the manufacturers featured in our stores.

  • What credit cards do you accept?

    Nelson Ace Hardware accepts Mastercard, VISA, Discover and American Express.

  • Is there a Nelson Ace Hardware credit card?

    At this time we do not offer individual/consumer charge accounts.  

  • What is your return policy?

    If you have a receipt, we'll refund the amount of the item(s) in the same way as your purchase. Cash purchases will receive cash. Credit card purchases will be credited back to the credit card account.

  • Can I get a replacement receipt?

    Yes. Simply contact the Nelson Ace Hardware.

  • Do merchandise credits expire?

    No. Your merchandise credits are always good at Nelson Ace Hardware.

  • Who do I contact regarding lost/stolen merchandise credits or if there are problems with my merchandise credits?

    Contact Nelson Ace Hardware.

  • How do I sign up for ACE Rewards?

    There are two ways to sign up for an Ace Rewards Account:

    1. Complete a quick application in-store. When you're finished with the application, a cashier will activate the card with your purchase. This lets you begin to accumulate points immediately.
    2. Sign up online. Once you've completed the registration process and received your account number, you can use it on your next purchase.


  • How does the ACE Rewards program work?

    It's easy! You receive 1000 points just for completing the application. After that, you receive points every time you use your card when making a purchase. For every dollar you spend at Nelson Ace Hardware, you receive ten points. You receive double points for Ace Red Hot Buys.

    For every 2,500 points you accumulate, you'll receive a $5 Reward Card from Ace. You'll receive extra reward cards for your birthday, special holidays and exclusive offers.

    You also have the opportunity to sign up for the Ace Rewards website, which lets you spend your points online.

  • Who do I contact with changes, comments or problems regarding Ace Rewards?

    For questions concerning your Ace Rewards account, call customer service at 1-866-290-5334. To update your account information, you can either call customer service at the same number or visit Nelson Ace Hardware.

  • How do I buy a Nelson Ace Hardware gift card?

    You can purchase gift cards at Nelson Ace Hardware.

  • Where can I use my Nelson Ace Hardware gift card?

    Gift cards can be used at any Ace Hardware location. Nelson’s Gift Certificates can only be used at Nelson Ace Hardware.

  • Who do I contact regarding lost/stolen Nelson Ace Hardware gift cards or if I have a problem with my gift card?

    Contact Nelson Ace Hardware.

  • Where/how do I get rebate forms?

    Your cashier should give you any applicable rebate form at the time of your purchase. Some rebate forms are also available online through ACE Hardware at

  • Who do I contact regarding the timing or processing of a rebate?

    Many rebates take between six and eight weeks to process. If a rebate is taking longer than expected, there are a few ways to check on its status:

    1. Contact the store where the item was purchased.
    2. Go to
    3. Call 1-800-477-4137.


  • How do I get on Nelson Ace Hardware's email list?

    You can easily sign up to receive emails from Nelson Ace Hardware at the bottom of every page.

  • Who do I contact with comments, questions or concerns about service or merchandise?

    There are a few ways to comment or raise concerns with your Nelson Ace Hardware experience:

    1. Contact a Manager of Nelson Ace Hardware at  802-476-5700.
    2. Send your comments to Customer Relations through this website by using our online contact form.