FAQ

Monday-Friday | 7:30am-6:00pm
Saturday | 7:30am-5:00pm
Sunday | 9:30am-1:00pm

There are two ways to comment or raise concerns with your Nelson Ace Hardware experience:

1. Contact a Nelson Ace Hardware manager at 802-476-5700.

2. Send your comments to Customer Relations through this website by using our online contact form.

3. Come visit us at the store! We are located at 188 North Main Street, Barre, Vermont 05641.

Yes. If you don't find an item at your local Nelson Ace Hardware, we can order more than 60,000 items from Ace Hardware. If Ace Hardware doesn't have it, we can also order items directly from the manufacturers featured in our stores.

Nelson Ace Hardware accepts Mastercard, VISA, Discover and American Express.

At this time we do not offer individual/consumer charge accounts.

If you have a receipt, we'll refund the amount of the item(s) in the same way as your purchase. Cash purchases will receive cash. Credit card purchases will be credited back to the credit card account.

Yes. Simply contact Nelson Ace Hardware or come right into the store.

No. Your merchandise credits are always good at Nelson Ace Hardware.

Contact us at Nelson Ace Hardware and we will help you figure it out.

There are three ways to sign up for an Ace Rewards Account:

1. Complete a quick application in-store. When you're finished with the application, a cashier will activate the card with your purchase. This lets you begin to accumulate points immediately.

2. Sign up online. Once you've completed the registration process and received your account number, you can use it on your next purchase.

3. Download the App directly to your phone. This is the quickest and easiest way to have your rewards benefits right at your fingertips.

Click here to visit the official Ace Rewards membership page.

It's easy! You receive 1000 points just for completing the application. After that, you receive points every time you use your card when making a purchase. For every dollar you spend at Nelson Ace Hardware, you receive ten points. You are eligible for instant savings rebates with the use of your account.

For every 2,500 points you accumulate, you'll receive a $5 Reward Card from Ace. You'll receive extra reward cards for your birthday, special holidays and exclusive offers. Points can be used in store or online at Acehardware.com.

For questions concerning your Ace Rewards account, call customer service at 1-866-290-5334. To update your account information, you can either call customer service at the same number or visit Nelson Ace Hardware.

You can purchase gift cards in our store, located at 188 North Main Street, Barre, Vermont 05641.

Ace Gift cards can be used at any Ace Hardware location. Nelson Ace Hardware Gift Certificates can only be used at Nelson Ace Hardware.

Contact us at Nelson Ace Hardware and we'll help.